Privacy Policy
Effective Date: May 20, 2026
GentleHand Solutions (HK) Limited ("GentleHand", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://gentlehand.me) and use our services.
By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, or when you contact us. The personal information we collect may include:
Contact Information: Name, email address, phone number, and WhatsApp contact details.
Business Information: Company name, job title, and clinic/hospital affiliation (for B2B inquiries).
Device and Usage Data: IP address, browser type, operating system, and browsing behavior on our site, collected automatically through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following business and commercial purposes:
To respond to your inquiries, provide consultations, and offer customer support.
To facilitate communication via email or WhatsApp regarding our custom silicone prosthetics.
To improve our website functionality, user experience, and overall service quality.
To monitor and analyze usage and trends to improve our marketing efforts.
To comply with legal obligations and enforce our terms of service.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:
Service Providers: We may share data with trusted third-party vendors (such as web hosting providers and analytics services like Google Analytics) who perform services for us and require access to such information to do that work.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. International Data Transfers
As a global company operating out of Hong Kong and serving the Middle East and international markets, your information may be transferred to, stored, and processed in countries other than your own. We take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
5. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data, including:
The right to request access to the personal data we hold about you.
The right to request that we correct or update any inaccuracies in your data.
The right to request the deletion of your personal data.
The right to withdraw your consent for data processing at any time.
To exercise these rights, please contact us using the information provided below.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
GentleHand Solutions (HK) Limited
UNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1 36-40 TAI LIN PAI ROAD KWAI CHUNG, N.T., HONG KONG
Email: support@gentlehand.me
Phone / WhatsApp: +86 13903074553